REFUND POLICY
We want every family to love their book. If something is not right, we will make it right — no runaround, no fine print.
Last updated: February 2026
Our promise to you
100% Satisfaction
If you are not happy with your book, we will fix it or refund you. Full stop.
Regenerate first
Not loving the illustrations? We can regenerate with adjusted settings before a refund.
Fast resolution
We respond within one business day and process refunds in 5–7 business days.
Digital Books
Digital books are delivered instantly as high-resolution PDFs. Because they cannot be “returned,” we handle them a little differently from physical products — but our commitment is the same: you should love what we made.
Want to try a regeneration first?
If the illustrations do not look quite right, or the story missed some detail you had in mind, reach out and we will regenerate your book with adjusted settings at no extra charge. Many families prefer this — it gets the book closer to what they envisioned.
Prefer a refund instead?
That is completely fine too. Contact us within 14 days of your purchase and we will issue a full refund to your original payment method, no regeneration required.
Physical Books — Hardcover & Softcover
Every printed book includes the digital version at no extra charge, so you can preview and approve before your physical copy even ships.
Damaged, defective, or wrong item:
If your book arrives with printing errors, damaged pages, a defective binding, or is simply not what you ordered, contact us within 14 days of receiving it. We will send a replacement immediately or refund you in full — whichever you prefer. You do not need to ship the damaged book back to us.
Unsatisfied with the quality:
If you receive your book and are not happy with the print quality, the colors, or how the illustrations turned out on paper, contact us within 14 days of delivery. We will work with you to make it right — either a reprint, a regeneration, or a full refund.
Shipping costs:
Shipping costs are non-refundable unless the issue was on our end — for example, a printing defect, wrong item shipped, or damage in transit.
How to Request a Refund
Requesting a refund is simple. Email us at hello@theadventureof.com with the following:
We typically respond within one business day. Once approved, refunds are returned to your original payment method within 5–7 business days, depending on your bank or card provider.
Refund Processing Timeline
You email us
Send your request to hello@theadventureof.com with your order number.
We respond
We confirm receipt and approve the refund, usually within one business day.
Refund initiated
We process the refund to your original payment method through Stripe.
Funds appear
Your bank or card provider posts the credit. Timing varies by institution.
What Is Not Covered
We try to be as fair and parent-friendly as possible here. There are a few situations where we are not able to offer a refund — and we think most families will find these completely reasonable.
Information you provided was incorrect
If the name is spelled differently than you typed it, or the story did not include something you forgot to mention during the creation flow, that is not something we can refund. We build exactly what you tell us to build.
You already distributed the books
If you order multiple copies, give them out as gifts, and then decide you want them all back — that is not something our refund policy covers. We are happy to issue a refund before distribution if there is a quality issue.
Change of mind after 14 days
Our 14-day window is generous, but we cannot process refunds for change of mind after that period has passed.
Shipping carrier delays
We are not responsible for delays caused by USPS, UPS, or other carriers after the book has shipped. If your book is significantly delayed or lost in transit, contact us and we will do our best to help.
Questions? We Are Here.
If you have any questions about your order or this policy, please reach out. We are a small team that genuinely cares about making every book a great experience.